For individuals using Guest Rooms and Apartments:
Credit card details are taken as a guarantee at the time of reservation but no payment is deducted from the card at that time *.
In the unfortunate event that you are unable to keep your reservation for whatever reason, you need to notify us in writing and receive an acknowledgment.
* If a reservation is cancelled more than 41 days before arrival date no charge will be made.
* If cancelled 40 days or less the following charges will be made:
Cancellation made between 30 to 40 days prior to arrival: 25% of the total stay.
Cancellation made between 22 to 29 days prior to arrival: 50% of the total stay
Cancellation made 21 days or less prior to arrival or no show: 100% of the total stay.
In the event of advance payments where cancellation is received outside the cancellation period, an administration charge applies
We recommend that you consider travel insurance for your trip to Italy.
For Group Reservations (reservations for 4 rooms or more)
Where 4 rooms or the whole of Casa Portagioia is reserved, a non-refundable 25% deposit is required at the time of reservation by money transfer or by using a credit or charge card as a guarantee..
Additionally, where cancellation is received in writing 60 days before the commencement of the reservation the following applies:
Cancellation made between 40 to 59 days prior to arrival: 25% of the total stay.
Cancellation made between 30 to 40 days prior to arrival: 50% of the total stay
Cancellation made 30 days or fewer priors to arrival: or no show 100% of the total stay.
We strongly recommend that you consider travel insurance for your trip to Italy.
For any additional information, please send an email to us and we shall respond within 24 hours: firstname.lastname@example.org